Privacy Policy

Introduction

CyberTrail Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cybertrail.world and use our tax advisory services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Data Controller Information

CyberTrail Ltd is the data controller for the personal data we collect about you. We are registered in Ireland with company registration number 582914. Our registered office is located at Dame Street 48, Galway, H86 8709, Ireland. For any questions about this privacy policy or our data practices, please contact us at privacy@cybertrail.world.

Data We Collect

We may collect and process the following types of personal data about you:

• Contact Information: Name, email address, postal address, telephone number
• Professional Information: Company name, job title, business contact details
• Communication Data: Information contained in communications you send to us, including enquiry forms
• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences in receiving marketing communications from us

The data we collect may vary depending on the services you use and your interactions with our website. We only collect personal data that is necessary for the purposes outlined in this policy.

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests, contractual necessity, or with your consent:

• To provide and deliver our tax advisory services
• To respond to your enquiries and communicate with you
• To process and manage client relationships
• To comply with legal and regulatory obligations
• To improve our website and services through analytics
• To send you marketing communications (with your consent)
• To protect our business interests and prevent fraud

We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Irish data protection legislation. The legal basis for processing depends on the specific purpose and will be one of: legitimate interests, contract performance, legal obligation, or consent.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf (e.g., IT support, analytics)
• Professional Advisers: Lawyers, accountants, and other professional advisers
• Regulatory Authorities: When required by law or regulation
• Business Partners: In connection with business transactions or partnerships

We ensure that all third parties who process personal data on our behalf are contractually bound to protect your data and use it only for the specified purposes. We do not sell, trade, or otherwise transfer your personal data to third parties for their own marketing purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including for the provision of cloud-based services. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for processing. Contact information and enquiry data are typically retained for up to 7 years after our last interaction, whilst marketing data is retained until you withdraw consent or we determine it is no longer relevant.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month and may ask you to verify your identity before processing your request.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Complaints

If you believe that your personal data has been processed in violation of data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Ireland, this is the Data Protection Commission (DPC). You can contact the DPC at www.dataprotection.ie or by phone at +353 (0)761 104 800.